Privacy Policy for SnapGradeAI
Last updated: 10-01-2024
At SnapGradeAI, we are committed to safeguarding your privacy. This privacy policy outlines the types of information we collect from users, how we use and protect that information, and your rights regarding your personal data. Please take a moment to read and understand this policy, as your use of our services implies your agreement to these terms.
1. Information We Collect
SnapGradeAI collects certain information to provide you with the best possible user experience and ensure the efficient operation of our AI-powered grading service. The data we collect can be categorized into two types:
A. Personal Information
We collect the following personal information when you create an account or use our services:
- Account Information: Name, email address, and password.
- Billing Information: Credit card details or other payment information for transactions (processed through secure third-party payment processors).
- Subscription Data: Information related to the type of plan you subscribe to (Starter, Pro, or Enterprise).
B. Non-Personal Information
This includes data that does not directly identify you, such as:
- Image Data: Photos of trading cards uploaded for AI grading.
- Usage Data: Information about how you interact with our platform, such as features used, pages visited, and response times.
- Device Information: The type of device, operating system, and browser you are using.
2. How We Use Your Information
SnapGradeAI uses your personal and non-personal data for the following purposes:
- Service Provision: To pre-grade your trading cards using our AI technology and provide you with grading reports.
- Account Management: To allow you to register, log in, and manage your profile and digital portfolio.
- Billing and Payment: To process payments for grading services or subscriptions.
- Customer Support: To provide assistance when you contact us for support or inquiries.
- Improvement of Services: To analyze how users interact with our platform and improve functionality, efficiency, and user experience.
- Security: To protect the integrity of our platform, prevent fraud, and monitor for any suspicious activity.
3. How We Share Your Information
We do not sell your personal data to third parties. However, we may share information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us with payment processing, hosting, and other necessary operations. These third parties are bound by confidentiality agreements and are only allowed to use your information to provide specific services on our behalf.
- Legal Compliance: We may disclose your personal data to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety.
- Business Transactions: In the event of a merger, acquisition, or sale of SnapGradeAI’s assets, we may transfer your information to the relevant third party, subject to this privacy policy.
4. Data Security
We take your privacy seriously and implement a variety of industry-standard security measures to protect your personal and image data:
- Encryption: All sensitive information, including payment data and passwords, is encrypted using secure protocols (SSL/TLS).
- Access Controls: We limit access to your personal information to authorized personnel who need it to perform their job functions.
- Regular Security Audits: We conduct regular security reviews and vulnerability assessments to identify and address potential threats.
However, please note that no online service is 100% secure, and we cannot guarantee the absolute security of your information. We encourage you to take steps to protect your account by using strong passwords and keeping your login details private.
5. Data Retention
We retain your personal information only as long as it is necessary to fulfill the purposes outlined in this policy or as required by law. The following retention periods apply:
- Account Information: Retained as long as your account is active or until you request deletion.
- Grading Reports and Images: Retained for as long as your subscription remains active or until you request deletion from your portfolio.
- Billing Data: Retained as long as necessary for tax and legal purposes.
6. Your Rights
As a user of SnapGradeAI, you have the following rights concerning your personal data:
- Access and Correction: You may request a copy of the personal data we hold about you and ask for corrections if the data is inaccurate.
- Deletion: You can request the deletion of your personal data by contacting us at [Insert Contact Email]. Please note that deleting your data may affect the functionality of your account.
- Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
- Opt-Out: You can unsubscribe from marketing communications by following the instructions in any promotional emails we send or by contacting us directly.
7. Cookies and Tracking Technologies
SnapGradeAI uses cookies and similar technologies to enhance user experience and analyze platform usage. These cookies allow us to remember your preferences, log in sessions, and help us improve the functionality of the site.
Types of Cookies We Use:
- Essential Cookies: Necessary for the operation of the platform.
- Analytics Cookies: Help us understand user behavior to improve our services.
You can manage or block cookies through your browser settings, but doing so may affect your ability to use certain features of our platform.
8. Changes to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and updating the "last updated" date. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:
Website: snapgradeai.com
Email: contact@snapgradeai.com